DiscoverCX Insider - Customer experience leaders sharing insights and ideas for customer service success"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130
"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

Update: 2025-04-25
Share

Description

In this episode, we sit down with Janet Xinyi Guo, a leading expert in data management and digital transformation at Lloyds. With over 7 years of experience driving one of the UK’s largest digital transformation programs, Janet brings deep insights into the intersection of AI, data ethics, and responsible data usage.


Content:


00:00 – Introduction


03:15 – What is Data Ethics?


06:40 – The Role of AI


10:20 – Responsible AI


14:05 – Data Centralisation


17:30 – Data Storage


21:10 – Enhancing Customer Experience


24:45 – Surfacing the Right Data


28:20 – Navigating Regulations like GDPR


 

Comments 
In Channel
loading
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

"managing data in the age of AI" - W / Janet Xinyi Guo (Lloyds Banking Group) #130

ACF Technologies